Refund & Cancellation Policy

Part A: Pro plan (for sellers)

The Pro plan costs RM19.99 per month or RM215.89 per year. The Free plan costs nothing and needs no refund.

7-day satisfaction guarantee

If this is your first Pro purchase, you may ask for a full refund within 7 days of paying. Any third-party costs already incurred for your custom domain setup may be deducted. Renewals and later purchases are not covered by this guarantee.

Cancelling

• You can stop Pro at any time by not renewing, or by contacting us.
• Pro features stay active until the end of the period you paid for. After that, your shop returns to the Free plan; your shop and products are kept.
• Partial periods are not refunded, except under the 7-day guarantee.
• Your domain name itself is bought from and owned with your own domain provider; we do not refund domain registration fees.

How to request a refund

Email contact@sitelaju.com or WhatsApp +60 17-459 8608 with your shop name and payment date. Approved refunds are returned to the original payment method within 14 working days.

Part B: Purchases from seller shops (for buyers)

Each shop on SiteLaju Shop is an independent business. When you buy from a shop, your contract is with that seller, not with Sitelaju Technologies. Returns, exchanges, and refunds are decided by the seller's own policy shown on their shop. Please contact the seller directly using the WhatsApp or email on their shop page. If a seller is acting fraudulently, report it to us and we will investigate.

Contact us

Sitelaju Technologies (SSM: 202603212779 (CT0167882-U))
Email: contact@sitelaju.com
WhatsApp: +60 17-459 8608